Spend the day exploring generational cohort groups and the similarities and differences among them. Identify ways to flex and adapt to the differing expectations of each generation. Conduct a workplace audit thru the lens of generational inclusivity and identify best practices to create generational affinity in the workplace.
Developing and sustaining trust is the key to successful working relationships. It is the core from which to communicate, resolve conflict and operate in daily interactions with coworkers and leadership. This course offers a lens into individual trust challenges as well as trust at the organizational level. Discover ways to build, rebuild and ultimately sustain trust.
Customer Relations challenges can frustrate even the most well intended team member. Gain insight on how to deescalate an aggravating situation. Tools on how to reframe a complaint are also given. This course offers practical solutions to learn how to best serve both external and internal customers. Opportunities to practice and enhance customer service skills are provided.
Faulty Highlight: Lisa Barbeau, M.S., PHR, SHRM-CP, HRCI
Lisa holds an M.S. in Instructional Design from the University of Michigan and has practiced in the field of organizational development for over 30 years. She is a qualified administrator of the MBTI Step I and Step II, a certified instructor of Leadership through Influence, a certified practitioner of The Human Element, and is a certified mediator. Lisa was with Employers Council for 21 years. She served as the Organizational Development and Learning manager and a co-director and instructor of the Organizational Development Practitioner Certificate, the Emerging Leader Program, and the Intentional Leader Program.
Hometown: Ferndale, Michigan
Following on LinkedIn: Simon Sinek, Center for Creative Leadership, MindSpark Learning and Adam Grant
Creating a Kinder Workplace
The concept of Kindness seems simple and obvious; however, in our daily lives, being kind can pose a challenge. Find ways to practice kindness when conflict arises, or frustration is heightened. This course offers an opportunity to explore where breakdowns may be occurring at the individual, team, and organizational level. Walk away with ideas on how to practice transparency, understanding, and appreciation.
A practical session that provides skills to streamline business processes and eliminate waste. A foundation of lean process improvement tools which can immediately be implemented in the workplace. Practices are identified to create efficient and sustainable lean systems that improve your competitive advantage. Lean is both a set of tools and mindset; this session discusses setting the stage for creating a lean culture.
This seminar provides best practices and skills that emphasize priorities, organization, and staying on task. Learn to identify and attain long-term professional and personal goals. Discover the time wasters which are consuming your day and how they affect your performance. Better manage interruptions and the deluge of e-mails, voicemails, and other communications. Redesign your day so you can restore balance in your life and leave with the tools to make time for what is most important.
This session provides a framework for systematically developing on-the-job training. The design templates given ensure consistency in delivery by different trainers and creates a structured method to track learning progress. A must for any organization intent on providing successful procedural training. Particularly effective for presenting standard operating procedures that adhere to regulatory compliance requirements.