Training

Our regularly offered open enrollment virtual classes cover an array of workplace, leadership and communication topics. They are largely for all audiences and include attendees from numerous organizations. These sessions provide the opportunity to hear a diversity of perspectives, which can encourage openness and enhance the learning experience.

We also provide in-person and virtual classroom sessions tailored to the specific needs and goals of an organizations. These are facilitated for intact teams, as well as those under stress, to create a shared experience. Participants from different departments may also join together for these sessions.

Timely Topics

Crisis Management: Leading with Compassion

Compassionate leaders see individuals as more than cogs in the machine. They choose people over process and are fully committed to creating a culture of trust through action. Compassionate Leadership is about propelling team members to their potential with a genuine commitment to their well-being. Learn how to check behaviors and practices for impact and align them with your intent. Embody a proactive mindset that nurtures growth, innovation, and risk-taking, all keys to a successful team.

Sep 9, Oct 14, Nov 18, Dec 9
8:30 – 12:30
$185
Facilitator: Leading Matters staff

Resilience: Finding Happiness in Hard Times

While some might claim that discussing personal happiness during the current crisis is selfish and inappropriate; research reveals the contrary. Those who actively cultivate their own happiness are more resilient, both physically and mentally. That resilience not only serves the individual, it furthers their team and organization. Discover and practice the tools and techniques associated with greater resilience.

Aug 26, Sep 15, Oct 21, Nov 11, Dec 16
8:30-12:30
$185
Facilitator: Leading Matters staff

Crisis Management thru the Lens of Myers-Briggs

Individual crisis reactions are often variable and perplexing. They also naturally differ by type. The Myers-Briggs type indicator (MBTI) can lead to a better understanding of reactions to stress and individual and team responses. Learn how type can be utilized to best support yourself and others during times of crisis.

Oct 8
8:30-12:30
$295
Facilitator: Leading Matters staff

Developing an Inclusion, Diversity and Equity Plan

Training alone is not enough to drive a successful inclusion plan. Often organizations focus on only one method of creating equity and diversity. This generally leads to less than optimal results. Spend the day learning about the key components that increase the odds of successfully implementing an inclusion plan.

Sep 17, Dec 10
8:30-3:30
$245
Facilitator: Leading Matters staff

Mitigating Unconscious Bias

What is bias? And how does it drive decisions? Neither good nor bad, bias is hardwired in the brain. While there are dozens of identified biases, this session focuses on ones that often appear in the workplace. Through examples and discussion, see what their impact can be. Discuss ways to mitigate that impact individually, on teams, and at an organizational level.

Sep 3, Oct 19, Nov 17, Dec 15
8:30-12:30
$185
Facilitator: Leading Matters staff

Inclusion and Diversity in the Workplace

To create effective teams, all members must feel included and heard. Feeling ignored by a group impacts commitment and performance. Examine the behaviors that increase inclusion and those that may make individuals feel excluded. Create more engagement through intentional involvement of all employees. In the afternoon, learn how our experiences with differences impact our views and perceptions. Explore ways to define difference and how those definitions impact those around us. Develop skills to enhance awareness and positively impact communication.

Sep 10, Oct 26, Dec 2
8:30-3:30
$245
Facilitator: Leading Matters staff

Workplace Civility

There is a high cost to workplace incivility. Unfortunately, unkind and discourteous behaviors have become the norm in many organizations. Learn how to recognize when and how to hold people accountable for the often subtle and insidious behaviors associated with incivility. Take away tools that help build a culture of individual and team accountability.

Oct 6, Dec 4
8:30-12:30
$185
Facilitator: Leading Matters staff

Navigating Pandemic Fatigue

Feeling exhausted? That many are suffering from pandemic fatigue is unsurprising. After many months, the fallout of COVID is unrelenting. The future is uncertain. Anxiety over social isolation, possible job loss and individual and family health is at a peak. Explore effective coping strategies to reduce the toll of this unprecedented phenomenon. Learn how to maintain balance while remaining safe. Take steps to replenish and practice rejuvenating self-care practices.

Sep 11, Nov 5
8:30-3:30
$245
Facilitator: Leading Matters staff

Leadership

Tactical Leadership Influence Strategies

This methodology identifies strategies of influence for the workplace. Participants will have multiple opportunities to practice each tactic in a variety of applications. These techniques may be applied to influencing at all levels of the organization. Designed to reinforce skills and enhance the ability to gain resources, support and cooperation for initiatives and endeavors.

Oct 1-2
8:30-3:30
$495
Facilitator: Leading Matters staff

Leadership: Leveraging the Human Element

FIRO theory, developed by Dr. Will Schutz identifies common human behaviors and the motivations behind them. Utilize his framework to increase self-awareness and develop a better understanding of others. Enhance effectiveness by managing reactivity and practice new ways of working with and leading others. This session will bring clarity about your leadership aspirations and provide strategies for increasing interpersonal effectiveness.

Nov 9-10
8:30-3:30
$510
Facilitator: Leading Matters staff

Emotional Intelligence Skills

Emotional intelligence is a learnable set of skills that focuses on the ability to better connect and manage emotions to promote positive outcomes. This results-oriented session will provide practical tools to enhance one’s capability in each of the EQ five competencies. Build your self-management skills and apply that knowledge at a personal, team and organizational level.

Sep 23-24, Dec 7-8
8:30-3:30
$490
Facilitator: Leading Matters staff

Coaching: Maximizing Potential

Coaching an employee can be the most effective investment in one’s growth and development. It can help individuals meet their professional goals, resulting in positive changes in their behavior and approach. This class provides ways to practice coaching techniques ranging from having a difficult conversation to offering reflections and practices to broaden self-awareness. Develop effective coaching competencies and skills to support individuals, the team, and have an organizational level impact.

Oct 27
8:30-3:30
$245
Facilitator: Leading Matters staff

Enneagram: A Key to Enhanced Awareness

The nine Enneagram types offer unique insight into human motivation. While many assessments focus on behavior, the Enneagram tool operates on a deeper level. Determine your individual type. Through a careful study of what drives each type, a better understanding of behavior can be gleaned. At an individual level, the impact can be profoundly helpful. For a team and organization utilizing the Enneagram, that impact may be exponential.

Sep 22
8:30-3:30
$270
Facilitator: Leading Matters staff

Leading with Myers-Briggs

Administered 3.5 million times annually, the Myers-Brigg Type® Indicator (MBTI) continues to be one of the most popular assessment worldwide. Use it to help develop a better appreciation of self and others; build effective work teams and enhance problem solving and performance. This session focuses on the relationship between personality type and leadership. Learn about the unique contributions each leadership style offers and how to navigate potential derailers and blind spots. Identify patterns that serve effectiveness and others where there is opportunity for development.

Sep 21
8:30-3:30
$310
Facilitator: Leading Matters staff

5 Dysfunctions of a Team

This class is based on Patrick Lencioni’s 5 Dysfunctions of a Team. The content offers great insight into team dynamics, individual conflict contributors, and specific tools on creating a cohesive team. This session is presented in five modules: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. This class can be offered as a full day class that covers all 5 tenets; or it can be offered with a focus on any one of the modules.

TBD- in person only
8:30-3:30
$345
Facilitator: Leading Matters staff

Supervisory Skills

Foundations of Supervision

Being a great leader is much more than managing people. This session will focus on five key components of exceptional leadership: Self-awareness, coaching, engagement, feedback, and communication. Learn specific ways to enhance team performance. Whether you are a seasoned supervisor or entering the role this class will provide tools to help navigate growing your role.

Sep 29-30, Oct 27-28, Dec 7-8
8:30-3:30
$495
Facilitator: Leading Matters staff

Supervising a Virtual Workforce

Supervising can already be tough, but this shift to virtual environments can make the role even harder, particularly if it is new to you and your team. Learn how to effectively lead, motivate, guide, and engage your team in this new remote role. Set strategies for building and maintaining connection, fostering a culture of trust, and how to avoid mistakes that might be amplified in virtual settings. Identify best practices for you and your team as you continue to navigate this next normal for how work gets done.

Aug 28, Sep 28, Nov 16, Dec 15
8:30-3:30
$245
Facilitator: Jenny Douras, AdvantEdge Training & Consulting

Change Management

This session identifies best practices for supporting individuals and teams as they navigate the challenging change process. Learn to identify the three distinct stages of transition and how to develop appropriate responses to invite people forward. Audit existing practices at an individual, team and organizational level for effectiveness. Leave with ideas on how to optimize and build capacity for change individually and organizationally.

Aug 27, Oct 12, Dec 11
8:30-3:30
$270
Facilitator: Leading Matters staff

Leading without Authority

Having a leadership role and little authority can create a frustrating dynamic. The Lead shares the role with both the employees and the supervisor. This class will offer a chance to identify the opportunities to better influence, as well as how to more effectively leverage personal relationships. It provides concrete tools and tactics to enhance knowledge and skillset in a Lead capacity.

Aug 24, Oct 13
8:30-3:30
$270
Facilitator: Leading Matters staff

Skillscope: 360 Feedback

Skillscope is a robust 360 assessment tool. Developed by the Center for Creative Leadership (CCL) to support leaders in building effectiveness through feedback, it identifies 15 essential competencies and 98 behavioral items. Each participant selects their raters prior to the session. The session provides an opportunity to interpret and develop a plan in response to the feedback report.

*Skillscope is a developmental tool and results are only shared with the participant.

Oct 23
8:30-12:30
$395
Facilitator: Leading Matters staff

Facilitation Skills

While facilitation is more art than a science, there are specific verbal and physical methods that can improve effectiveness. This immersive experience allows for practice to refine delivery skills. Create and maintain an inclusive atmosphere to encourage engagement and participation. Practice maintaining neutrality, establishing group norms, designing appropriate interventions, and observing group dynamics. Each participant will have an opportunity to experiment with new skills and receive feedback on their facilitations.

Oct 15-16
8:30-3:30
$460
Facilitator: Leading Matters staff

Ken Blanchard’s SLII

SLII®, is the most widely used leadership training program in the world. Blanchard’s model teaches leaders how to build meaningful connections with colleagues and employees. Research shows that employees need different levels of direction and support depending on their level of competence and commitment. Unfortunately, most managers use only one leadership style—and the results are costly. Agility can increase productivity and engagement to deliver exceptional ROI.

Nov 12
8:30-12:30
$275
Facilitator: Leading Matters staff

Buddy to Boss

Transitioning from “one of the team” to “leader of the pack” poses career challenges. Navigating it effectively makes all the difference. Learn how to appropriately set boundaries and establish expectations with your team while maintaining effective relationships with your boss and your peers. Determine what to stop doing, start doing, and continue doing. Make difficult conversations easier, leverage your strengths, and develop concrete strategies that you can use immediately to master this transition.

Sep 25, Nov 12
8:30-4:00
$265
Facilitator: Sue Wehrspann

Communication

Communication Tools: Interpersonal Mastery

Strong communication skills are the foundation of workplace success. They build strong relationships, connected teams and, ultimately, higher performing organizations. This workshop focuses on tools and techniques that increase intentional and effective communication. Realize immediate results of impactful communication.

Sep 29-30, Dec 17-18
8:30-3:30
$485
Facilitator: Leading Matters staff

Communicating in Difficult Situations

An essential supervisory skill is the ability to manage challenging situations. Competence in navigating difficult conversations can increase individual effectiveness and organizational success. Learn how to apply practical principles for navigating complicated interpersonal situations. Choose effective strategies for crafting collaborative conversations that enhance resolution. Build skill and confidence in the ability to positively resolve complex issues and build agreement.

TBD in-person only
8:30-3:30
$595
Facilitator: Leading Matters staff

Problem Solving in Times of Crisis

Critical challenges are unrelenting during this global pandemic. Navigating change, organizational uncertainty, remote work, and pandemic fatigue can be stressful and difficult. Adjusting to these challenges is not easy, especially with the future unknown. These disruptions in routine often cause decreased productivity as a new balance is sought. It can be overwhelming. This session offers immediate solutions to real situations. Utilizing the latest neuroscience techniques, identify effective solutions for these unprecedented times.

Oct 22, Dec 3
8:30-4:00
$265
Facilitator: Sue Wehrspann

Assertive Communication

Striking the right balance on the continuum of Assertiveness is a common challenge. Identify and practice assertive communication, focus on specific behaviors to enhance positive impact and increase confidence. Learn practical skills that lead to improved relationships.

Oct 7
8:30-3:30
$245
Facilitator: Leading Matters staff

Presentation Skills

Whether an informal session with the team or a strategizing with the board of directors, strong presentation skills are critical. This session sharpens these important skills. Day 1 is content and learning driven; Day 2 provides the opportunity to practice and present, as well as receive valuable feedback. Participants are provided helpful and practical presentation techniques. Gain skills and confidence regardless of skill level.

Nov 5-6
8:30-3:30
$485
Facilitator: Leading Matters staff

TED Talk Principles

Even for those never planning to take center stage at an event, there are numerous lessons to be learned from how TED talks are uniquely crafted. Spend the day discovering techniques and principles that can be applied to presentations of all kinds. Gain more polish and skill. Learn how to hold audience attention and increase impact through powerful and concise delivery.

Sep 18
8:30-3:30
$245
Facilitator: Leading Matters staff

Managing Meetings

Effective meetings are often the exception and not the norm. This course offers concrete tools that help organize, develop, and execute meetings of all sizes. It distinguishes the roles that are necessary to skillfully manage a meeting and allows ample opportunities to practice these roles. Learn how to address common meeting challenges and create a dynamic collaborative environment.

Oct 20
8:30-12:30
$185
Facilitator: Leading Matters staff

Listening Skills

There is much more to listening than hearing the spoken words. It is important to ensure that those around us feel heard. Much is gained by recognizing where listening might be improved. Small changes in listening can bring about big impact in interpersonal relationships. Learn tools that will enhance listening and increase positive communication.

Nov 13
8:30-3:30
$270
Facilitator: Leading Matters staff

Conflict

Conflict Management

Conflict is not only inevitable; it is necessary for growth. In order to better address and resolve conflict, an individual examination of personal patterns and triggers is crucial. Gain skills to deescalate conflict situations and learn modifications to ineffective responses. This deepened understanding of conflict enables the navigation of tense situations with tact and authenticity.

Aug 25, Oct 22
8:30-3:30
$270
Facilitator: Leading Matters staff

Conflict Tools: Empowering Others

Mentoring and guiding staff through challenges is a key component of successful leadership. Better understanding of individual conflict style through an assessment supports this learning. Learn and practice intervention strategies, effective verbiage, and techniques to coach and move others through conflict.

Oct 9
8:30-3:30
$280
Facilitator: Leading Matters staff

Radical Collaboration

Collaboration is the foundation of all high performing teams. This session provides tools to immediately cultivate any relationship, whether professional or personal. Learn how to defuse defensiveness through Interest Based Negotiations. IBN is a straightforward method utilized to navigate through complicated conflict and arrive at solutions that consider individual needs.

TBD in-person only
8:30-3:30
$595
Facilitator: Leading Matters staff

Programs

Emerging Leader Cohort Program

The Emerging Leader Cohort Program is a rigorous and result oriented program, it prepares high potential leaders to adopt increasing levels of responsibility and handle both challenges and opportunities inherent in future leadership roles within their organizations. Presented over six months, this concentrated cohort program is designed to help emerging or newer leaders learn core business concepts and build key competencies. More than ever before, emerging leaders must shift with agility from the role of individual contributor to developing a strategic perspective and taking their leadership skills to the next level.

Applications must be received by Oct 1, 2020

Sessions

Kick-off: October 20-21
The Emerging Workplace & Leadership: Leveraging the Human Element

Session 2: November 17-18
Regulating Your Inner Critic & Conflict Tools: Empowering Others

Session 3: December 15- 16
Tactical Leadership Influence Strategies

Session 4: January 19-20
Coaching: Maximizing Potential, TED Talk Principles & Financial Acumen

Session 5: February 16-17
5 Dysfunctions of a Team & Communication Tools: Interpersonal Mastery

Integration: March 17-18
Change Management, Mitigating Unconscious Bias, Mindfulness & Integration

8:30-3:30
$5500
Facilitator: Leading Matters staff

Faculty Highlight: Bridget Morris, M.Ed.

Bridget has a diverse background in Organizational Development, Coaching, Mediation and Education. She holds a M.Ed. from American University and a bachelor’s degree from Purdue University. She is a facilitator/consultant in such areas as: effective communication, conflict prevention and resolution, navigating change, presentation skills, and interpersonal and group dynamics. Bridget is certified in Mediation, 360 Profilor, Radical Collaboration and a certified Executive Coach from New Ventures West. She brings a rich background to her current role having worked in both public and private education and serving 12 years at Employers Council helping members with their needs.

Hometown: Grand Rapids
Following on LinkedIn: HBR, Purdue University; Brene Brown and International Coaching Federation

Legal

Harassment Prevention

This scenario-driven approach to harassment prevention provides an overview of employment discrimination law. It also goes deeper, exploring employees’ fundamental expectation of respectful treatment in the workplace and its intersection with employer policy. Higher requirements for management based on the same sources of law, internal policy, and employee perspective add more layers. Optimize the work environment by integrating all these aspects and increase learning, understanding, and application.

Sep 15, Oct 13, Nov 19, Dec 14
8:30-12:30
$185
Facilitator: Staff attorney

Employment Law: Issue Spotting

An understanding of key employment laws is essential for managers and supervisors, especially because their knowledge and actions may be imputed to the organization. Issue-spotting acumen is critical. This highly interactive session provides a variety of scenario discussions to equip participants with practical knowledge of state and federal employment laws. Gain awareness of potential workplace legal issues and build confidence on this extensive and evolving topic.

Sep 23, Oct 21, Nov 17, Dec 17
8:30-3:30
$245
Facilitator: Staff attorney

Family and Medical Leave and FFCRA

The FMLA impacts organizations more than most employment laws because health conditions are inevitable and unpredictable. Often misunderstood and misapplied, the FMLA requires that employers grant job-protected leave to eligible employees, and sometimes take a pause in the midst of employee attendance or performance concerns. This session helps participants navigate COVID-19 related leave and reinstatement, and numerous other leave issues under the FMLA. Learn the fundamentals of FMLA and explore its nuances to support administration of this complex law, as well as the Families First Coronavirus Response Act (FFCRA).

Oct 15, Dec 11
8:30-3:30
$245
Facilitator: Staff attorney

Workplace Investigations

An organization’s appropriate response to behavioral, performance, and compliance concerns in workplace investigations is crucial for informed decision making. This session provides strategies and methodologies for conducting prompt, impartial and thorough workplace investigations. From defining and managing scope, conducting interviews, and making credibility assessments, to crafting investigation reports and concluding the process, this course develops your ability to assume the role of an objective factfinder.

Oct 1, Dec 1
8:30-3:30
$245
Facilitator: Staff attorney

I-9 Basics: Dos and Don’ts

Many organizations mistakenly assume that they are complying with I-9 requirements and are not. Immigration enforcement is rising, and mistakes can be costly, this is no time to take such a risk. Review company practices. To better ensure compliance. This session covers proper completion and correction for the I-9, acceptable documents, retention, and best practices. The E-Verify process will also be discussed, as well as potential penalties for non-compliance.

Dec 4
8:30-12:30
$185
Facilitator: Staff attorney

Document, Document, Document

While the expectation of appropriate documentation is well known, one’s craft can always be improved. Proper documentation can deflect liability, while poor documentation can do the opposite. Practice drafting effective performance documentation as part of this interactive training. Learn and apply the building blocks of effective corrective action to improve performance. Facilitate meeting behavioral expectations by focusing on facts, expectations, and solutions.

Sep 18, Oct 20, Nov 18, Dec 16
8:30-12:30
$185
Facilitator: Staff attorney

Faculty Highlight: Kimberly Searfoorce, ESQ., SPHR, SHRM-CP

Kimberly Searfoorce has twenty-five years of experience in employment law, leadership development and human resources. Ms. Searfoorce presents on a variety of topics including Enneagram, conflict, assertiveness, discrimination, bias and inclusion to forums of all sizes. After earning her law degree from Santa Clara University School of Law, she practiced employment law at Employers Council before shifting her focus to leadership development. During her twenty years at EC, Ms. Searfoorce developed programs and facilitated extensively on employment law matters. After graduating from the University of Colorado Boulder, Ms. Searfoorce gained experience in HR and training.

Hometown: Too numerous to capture child of an army officer
Following on LinkedIn: Brene Brown & Kelly Charles-Collins

Workplace Effectiveness

Generational Inclusivity

Spend the day exploring generational cohort groups and the similarities and differences among them. Identify ways to flex and adapt to the differing expectations of each generation. Conduct a workplace audit thru the lens of generational inclusivity and identify best practices to create generational affinity in the workplace.

Sep 14, Dec 1
8:30-3:30
$245
Facilitator: Leading Matters staff

Trust in the Workplace

Developing and sustaining trust is the key to successful working relationships. It is the core from which to communicate, resolve conflict and operate in daily interactions with coworkers and leadership. This course offers a lens into individual trust challenges as well as trust at the organizational level. Discover ways to build, rebuild and ultimately sustain trust.

Oct 5, Dec 3
8:30-3:30
$245
Facilitator: Leading Matters staff

Customer Relations

Customer Relations challenges can frustrate even the most well intended team member. Gain insight on how to deescalate an aggravating situation. Tools on how to reframe a complaint are also given. This course offers practical solutions to learn how to best serve both external and internal customers. Opportunities to practice and enhance customer service skills are provided.

Nov 2
8:30-12:30
$210
Facilitator: Leading Matters staff

Faulty Highlight: Lisa Barbeau, M.S., PHR, SHRM-CP, HRCI

Lisa holds an M.S. in Instructional Design from the University of Michigan and has practiced in the field of organizational development for over 30 years. She is a qualified administrator of the MBTI Step I and Step II, a certified instructor of Leadership through Influence, a certified practitioner of The Human Element, and is a certified mediator. Lisa was with Employers Council for 21 years. She served as the Organizational Development and Learning manager and a co-director and instructor of the Organizational Development Practitioner Certificate, the Emerging Leader Program, and the Intentional Leader Program.

Hometown: Ferndale, Michigan
Following on LinkedIn: Simon Sinek, Center for Creative Leadership, MindSpark Learning and Adam Grant

Creating a Kinder Workplace

The concept of Kindness seems simple and obvious; however, in our daily lives, being kind can pose a challenge. Find ways to practice kindness when conflict arises, or frustration is heightened. This course offers an opportunity to explore where breakdowns may be occurring at the individual, team, and organizational level. Walk away with ideas on how to practice transparency, understanding, and appreciation.

Sep 1, Nov 4
8:30-12:30
$185
Facilitator: Leading Matters staff

Lean Processes: Mindset and Tool

A practical session that provides skills to streamline business processes and eliminate waste. A foundation of lean process improvement tools which can immediately be implemented in the workplace. Practices are identified to create efficient and sustainable lean systems that improve your competitive advantage. Lean is both a set of tools and mindset; this session discusses setting the stage for creating a lean culture.

Nov 3
8:30-12:30
$185
Facilitator: Leading Matters staff

Time Management: Mastering Multiple Priorities

This seminar provides best practices and skills that emphasize priorities, organization, and staying on task. Learn to identify and attain long-term professional and personal goals. Discover the time wasters which are consuming your day and how they affect your performance. Better manage interruptions and the deluge of e-mails, voicemails, and other communications. Redesign your day so you can restore balance in your life and leave with the tools to make time for what is most important.

Oct 14, Nov 11
8:30-4:00
$245
Facilitator: Doug Gertner, Ph.D., Workplace Seminars & Solutions

On-the-Job Training Skills

This session provides a framework for systematically developing on-the-job training. The design templates given ensure consistency in delivery by different trainers and creates a structured method to track learning progress. A must for any organization intent on providing successful procedural training. Particularly effective for presenting standard operating procedures that adhere to regulatory compliance requirements.

Oct 29-30
8:30-3:30
$460
Facilitator: Leading Matters staff

Training

Training

Timely Topics

Crisis Management: Leading with Compassion

Resilience: Finding Happiness in Hard Times

Crisis Management thru the Lens of Myers-Briggs

Developing an Inclusion, Diversity and Equity Plan

Mitigating Unconscious Bias

Inclusion and Diversity in the Workplace

Workplace Civility

Navigating Pandemic Fatigue

Leadership

Tactical Leadership Influence Strategies

Leadership: Leveraging the Human Element

Emotional Intelligence Skills

Coaching: Maximizing Potential

Enneagram: A Key to Enhanced Awareness

Leading with Myers-Briggs

5 Dysfunctions of a Team

Recommended Reading

Supervisory Skills

Foundations of Supervision

Supervising a Virtual Workforce

Change Management

Leading without Authority

Skillscope: 360 Feedback

Facilitation Skills

Ken Blanchard’s SLII

Buddy to Boss

Communication

Communication Tools: Interpersonal Mastery

Communicating in Difficult Situations

Problem Solving in Times of Crisis

Assertive Communication

Presentation Skills

TED Talk Principles

Managing Meetings

Listening Skills

Conflict

Conflict Management

Conflict Tools: Empowering Others

Radical Collaboration

Recommended Reading

Programs

Emerging Leader Cohort Program

Recommended Reading

Sessions

Faculty Highlight: Bridget Morris, M.Ed.

Legal

Harassment Prevention

Employment Law: Issue Spotting

Family and Medical Leave and FFCRA

Workplace Investigations

I-9 Basics: Dos and Don’ts

Document, Document, Document

Faculty Highlight: Kimberly Searfoorce, ESQ., SPHR, SHRM-CP

Workplace Effectiveness

Generational Inclusivity

Trust in the Workplace

Customer Relations

Faulty Highlight: Lisa Barbeau, M.S., PHR, SHRM-CP, HRCI

Creating a Kinder Workplace

Lean Processes: Mindset and Tool

Time Management: Mastering Multiple Priorities

On-the-Job Training Skills

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